The Era of Hard Work
Chapter 191 The Service Industry (for Subscription)
Early on Tuesday morning, all six employees and several shareholders in the store arrived, and Lu Dong distributed a thin booklet to each of them, which stated the employee code of Lu's Catering Company.
Gao Ming, Fu Zhaoxia and other new employees looked through it curiously. Just looking at the brochure, they felt that this was not a store opened by individuals, but a public unit.
After reading the first page, Big Ivan said to Du Xiaobing next to him, Lv Dong is very strict, very good.
Qiao Weiguo didn't read it. The day before yesterday, when Lu Dong dictated and Li Wenyue recorded the rectification, he was by his side.
Song Na looked at Lu Dong who was standing in front of everyone, expecting him to say something.
She knew Lu Dong well, if she wrote something, it would be terrible, but when she was working, she spoke the same way.
Lu Dong patted his palms to attract everyone's attention, and deliberately said in Qingzhao's words first: Our shop is called Lu's Malatang, but we have more than one shop, let's say that now, apart from this shop, No. 4, which is slightly north The shop is also ours, when the shop opens, the No. 4 shop will be renovated, we are a formally registered enterprise, called Lu's Catering Co., Ltd.
He can speak vernacular quite well, even if he can't, he has to bite the bullet, pause for a while, adjust his tone of speech appropriately, and change to Mandarin with a Qingzhao accent: Our company is a private company that has just been established. Everyone here is the founder of the company. Elder, welcome to this big family!
Worried about the silence, Song Na was the first to applaud, everyone cooperated and applauded.
Lu Dong smiled: It's not easy for us to come together and start a business. Although we only have two stores in a short period of time, our steps are very high! You have all heard of Dongwang and Weiqiao, right?
Pingcheng, where these two companies are located, is just to the northeast of Qingzhao, and the two counties are next to each other. Gao Ming, Fu Zhaoxia and others nodded their heads.
When Dongwang was founded, there was only a small mill, the kind that every village has! Lu Dong deliberately ignored that it was in the early 1980s: Where is Weiqiao? It was a small workshop that produced sanitary oil at the beginning. !
Don't be afraid of being small, which company has not developed from scratch? As long as we dare to think, fight, and do it, we can also develop! All of you here have heard me more or less, our goal Not two stores, but branch stores all over Sennan! Open all over Taito! Open all over the country!
Fu Zhaoxia raised her hand, waited for Lu Dong to roll her name, and asked, Like KFC and McDonald's?
Lu Dong said: Yes! Our goal is to open branches in all big cities just like KFC and McDonald's!
These days, Readers and the like are very popular, and they are not too popular, so the chicken soup is poured hard: Do you know the meaning of entrepreneurial veterans? The entrepreneurial veterans of Dongwang and Weiqiao, which one is not a company executive, which one does not drive a car to live? Villa? Our company was founded, if you are willing to grow with the company, you will all become store managers in a short time!
Of course, the premise is that we work together to make the store bigger and stronger!
Gao Ming listened and thought it was pretty good. If he could manage a store, not to mention the income, it would be very face-saving to talk about it.
Lu Dong said: It is not easy for us to develop. We need everyone here to work hard, we need to follow the development laws of the industry, and we need to abide by the rules and regulations of the company and the store!
He emphasized: We are in the catering industry, but also a service industry! For specific services, the company will have a special person responsible for training from this morning! Let me talk about the service principles, there are only two, everyone must keep in mind, must keep in mind ! First, we must be careful, patient, thoughtful, and enthusiastic about our customers; second, we must treat every small matter of our customers as a major event!
The company has many rules, which must be determined and established at the beginning, otherwise a greater price will be paid later.
Since it is not opening a separate store, if you want to grow bigger step by step, you must lay a solid foundation!
Lu Dong also knew that pouring chicken soup all the time can only have a temporary effect. People come out to work to make money and to have a better life.
Currently, the company's storefront regulations and punishments for violations are all written in this code. Lu Dong pointed to himself: At the beginning, I used to speak Qingzhao, and I didn't speak Mandarin as much as possible. I violated the rules, the first time, ten push-ups!
Shang Yang Limu is a very good example. Without saying a word, Lu Dong did ten push-ups on the ground and told the employees that these rules and regulations are not written to look good.
But it’s just about filling chicken soup and not talking about rewards. When these new employees gain more social experience, they will understand that the company is playing hooligans. All are the minimum wages. If everyone is willing to work hard and make achievements, the salary and bonus will naturally rise with the achievements of everyone! In terms of salary rewards, our core philosophy is that hard work must be rewarded! Our employment principles, It must be a diligent person, even if it is ordinary, we are willing to cultivate it!
Speaking of which, Lu Dong is basically at a loss for words. After all, he once opened a knockoff fried chicken restaurant, and he only had three or four kittens, so his theoretical level was limited.
He is very clear that when the store is open, even if it is out of the front line, it will be able to spare time to recharge later.
Not to mention anything else, the Provincial University Library is nearby, with Li Wenyue and Da Yiwan around, it is not difficult to borrow books.
It seems that the provincial university can also sit in on it.
The applause rang out, there were not many people, so naturally it was not very enthusiastic.
Lu Dong finally said: I hope everyone will keep in mind one thing - only find ways to succeed, don't find excuses for failure!
The mobilization meeting had just ended, when someone knocked on the door, Lu Dong went to open the door, Red Star went to Quannan to buy goods, and brought the second aunt over.
As the second aunt who served and catering for the leaders several times in the former county cafeteria and now the county guest house, she is the most suitable service trainer that Lu Dong can find now.
Serving the leaders actually requires care, patience, thoughtfulness, and enthusiasm.
Well, for these four points, Lu Dong copied the original words of the second aunt.
Lu Dong introduced the second aunt and grandma, and pulled six new employees to the second floor to start service training.
The training in the kitchen must be done by Lu Dong himself.
The company has just started, and many things have to be done step by step.
On the current code booklet, there are only company rules and regulations, salary and employee registration, store workflow, dish knowledge, and dish cooking methods.
Even these are very simple and need to be further improved later.
Lu Dong is very clear that it is not only the stores and the company that need to develop, but also himself.
When they came down from the second floor, no one had left yet, and they still had a small meeting.
Du Xiaobing said with a smile: Lu Dong, your speech is very good, it's just that your Mandarin is too poor.
Lu Dong opened a chair and sat down: I'm practicing.
As soon as Song Na opened her mouth, she was about to jump out to follow the words, but thinking of the regulations that Lu Dong just said, she quickly swallowed her words and switched to the chat mode of the school dormitory: I feel that these things you made are very formal.
Lu Dong told the truth: I've exhausted the storage in my stomach, and I'd be timid to talk about it.
Big Ivan said with a smile: It's a good strategy to mobilize people's enthusiasm. It's much better than the heavy truck company my dad works for.
Others have read more or less from the newspapers that the well-known heavy truck group that is second to none in China has actually come to the point of bankruptcy and reorganization.
Qiao Weiguo has been silent all the time, and he is habitually invisible. Anyway, he will do what Lu Dong says, without thinking too much.
Lu Dong got back to the topic and said, Next, we will work separately and make the final sprint before we start business. He first looked at Song Na: Heidan, you need to go to class, and you also need to take care of the warm warehouse. There are no other requirements for posting posters in the Sports Academy.”
Song Na answered, The School of Physical Education is on me.
Lu Dong said to Qiao Weiguo and Du Xiaobing: Weiguo, Xiaobing, you are in charge of contacting the temporary workers of the school, and continue posting posters, distributing leaflets and discount cards in each school until the last day before the opening!
Qiao Weiguo touched his bald head and replied, Okay.
Du Xiaobing said directly: Okay, leave it to me!
Lu Dong looked at Big Ivan again: Ivan, your task is the most important! I have contacted a production team for commercial shooting and will come over tomorrow to shoot promotional posters and promotional videos. I need you to be the leading actor.
When the investment was confirmed on this matter, Lu Dong communicated with Da Yiwan, and there was no problem.
The shooting team was found through Fang Yan, who was the one who shot the commercial for Lu's Food Company years ago.
Okay. Big Ivan came down.
Lu Dong said again: It's better if you can find another fellow from the village to be the heroine, and we can pay for it.
Ivan said, I'll give it a try.
Lu Dong's idea is very simple. The posters of foreigners eating spicy soup are pasted outside, and the video recordings are played on the TV in the store. Putting it in the special environment of the university town should attract people.
With limited resources at hand, try to find a way as much as possible.
With their strength and funds, it is impossible to bombard newspapers and TV stations overwhelmingly.
You can only use the existing conditions at hand to make the most of it.
Lu Dong continued: I will be in charge of importing and exporting goods, kitchen training, applying for health certificates, and opening outreach. I will disclose the news in advance. Director Yang of the management committee and the leaders of the Youth League Committee of Qingzhao County will Attend the opening ribbon-cutting ceremony of our store!
Compared with other people present, Du Xiaobing, who has lived in a good life since he was a child, understands the importance of this better, and said with a smile: With this ribbon-cutting ceremony, our store will be able to avoid a lot of troubles in the future. Most people dare not trouble us.
Lu Dong glanced at Big Ivan and said, Yes. He clapped his palms together: Let's all hurry up and act, time waits for no one!
The big guys didn't stay any longer, and left the store with their own things. Lu Dong went to the second floor to take a look. The service training was divided into two days, and he was relieved that the second aunt was here.
Afterwards, he left the shop and rode a motorcycle to deliver invitations.
With Big Ivan here, at least 80% less official troubles.
But some are small and have to be guarded against.
Some young people with mixed brains are full of young and Dangerous young people, and they will lose their little rationality when they are impulsive.
Therefore, it is very important to have a brand.
Lu Dong went to the management committee first, and then to the university town.
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